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Privacy Policy

We hate unsolicited calls, texts and emails and will never subject our customers to anything along these lines. We will protect your privacy like a Mumma bear protects her cubs and guarantee your information will never be passed on, sold or otherwise distributed.

 

TERMS OF PRIVACY POLICY

We take privacy of Personal Information seriously and we comply with the Privacy Act as a matter of best practice.  This Privacy Policy may change so please check for updates regularly.

1. Application and Consent

This Privacy Policy applies to the way we handle, collect and use Personal Information in connection with the Website.  By using the Website or otherwise directly or indirectly supplying us with Personal Information, you consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

2. Supplying us with Personal Information

Before supplying us with any Personal Information, you should ensure that there are no restrictions on you doing so.    We are not responsible for any mistake or negligence or other conduct on your part where you supply Personal Information which you are not entitled to supply, but we will take reasonable steps to destroy or de-identify any such wrongfully supplied Personal Information within a reasonable timeframe after you have given us notice.

3. What kinds of Personal Information do we collect?

The kinds of Personal Information we may collect about you includes your name, address, e-mail address, telephone number, gender, age, date of birth and credit card details.  You may also provide us with Personal Information relating to third parties such as other suppliers.

4. How do we collect Personal Information?

We collect Personal Information where reasonably necessary for us to operate our Business. The ways in which we may collect your Personal Information include:

  1. When you access the Website;
  2. When we receive other enquiries or correspondence via the Website or by e-mail;
  3. When you sign up to the mailing list provided on our Website;
  4. Where you interact with us and other persons via the Website or social media on third party social media platforms; and
  5. From you through any use we may make of browser ‘cookies’ or trackers on the Website.

This Privacy Policy does not exhaustively list the ways in which we may collect Personal Information or the kinds of Personal Information we may collect.

5. How do we use your Personal Information once we have collected it?

You agree that we may use or disclose Personal Information we collect for the following purposes:

  1. To operate our Business in an effective manner;
  2. To understand usage trends and patterns and improve Users’ overall experience of the Website;
  3. To fix problems and respond to feedback and complaints; and
  4. To allow us to run the Website and perform administrative and operational tasks.

We will not sell or license any Personal Information to any third parties. However, we may share and license non-personal statistical data to third parties, including analytics and research entities. We endeavour to aggregate this data in such a way as will de-identify individual Users.

In addition, the Privacy Act caters for particular situations called “Permitted General Situations” where Personal Information may be disclosed outside of the purposes listed above. Other laws, or a court, might also legally compel us to disclose Personal Information.

6. How do we store Personal Information?

We may store Personal Information in a variety of ways including via cloud computing, or other types of networked or electronic storage.  We may store and make back-up copies of Personal Information to ensure that we are able to recover information if our systems experience a fault or outage.

7. Are we going to contact you with direct marketing?

We may use Personal Information to provide you with email and text message reminders and important information and to update you on new offerings from our Business.  If you do not wish to receive direct communications from us, you may opt out by clicking contacting hello@3bearsfarm.com.au or following the link at the end of the relevant marketing emails.

8. Are we responsible for the privacy practices of other third parties?

We take no responsibility for the privacy practices of any third parties that we may link to on the Website.

9. Can you access your Personal Information, and correct it if it is wrong?

You can ask us to provide you with a copy of the Personal Information we hold about you. You do not need a reason for asking, but we may charge you for our reasonable expenses for preparing and sending this to you. We will try to respond to your request within a reasonable timeframe.

10. How do we keep Personal Information secure?

We will take all reasonable steps to protect Personal Information from misuse, interference and loss, and unauthorised access, modification or disclosure.  Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. We also cannot guarantee that the Website will be completely free from viruses, surveillance or interception.

11. Do we use cookies, trackers and analytics?

We may use tracking and analytical tools and technologies to collect information about a User’s browsing habits and conduct on the Website.   This may include, but is not limited to, technology which enables us to obtain the following information about Users’ approximate geographical location; how a User arrived at the Website; how long a User remains on the Website and which pages of the Website the User visits; language, date and time settings, IP address and operating system of the device being used to access the Platform.

We may collect this information in order to improve our Platform and manage our Business; direct the most appropriate content to the relevant User; and remember a User’s preferences for the next time they use the Platform. We will endeavour to collect this information in a way that does not identify individual Users, but we cannot guarantee that our method of collecting or aggregating this information will not result in it amounting to Personal Information.  You may be able to opt out of the use of, or block, certain technologies via your browser or device settings, but this may affect the way you experience the Platform.

12. Will we transfer Personal Information to anybody?

If we change our business structure (for example by incorporating, or by bringing on board new partners), then, in our sole discretion, we may transfer, sell, license or assign your Personal Information collected to one or more relevant third parties. This may make your Personal Information subject to a different privacy policy and if that is the case, we will post notice of this on the Website.

13. Who can you contact with questions and complaints regarding this Privacy Policy?

If you have any questions or if you think something is not quite right, please contact us at any time by emailing hello@3bearsfarm.com.au

For further information on online privacy rights, please contact the Office of the Australian Information Commissioner:

Online:  www.oaic.gov.au/privacy
Phone:  1300 363 992
Emaill:  enquiries@oaic.gov.au